Funeral Accessories, Products and Services Industry Conference

Topics: 

•  National e-Invoicing System (KSeF) – obligations and practical implementation 
•  Most common mistakes in accounting for funeral services 
•  Tax changes for 2025/2026 
•  How to prepare your company for tax audits

Topics: 

•  Most common violations detected by the State Labour Inspectorate (PIP) 
•  Working time in the funeral industry (on-call duty, night work) 
•  Civil law contracts vs employment contracts 
•  Risks and how to prepare for inspections

Topics: 

•  Why the industry has problems with recruitment 
•  How to build the attractiveness of the profession 
•  Effective recruitment strategies (local and online) 
•  Motivation systems and employee retention

Topics: 

1. The Scale of the Industry Problem (Market Context) 2. Two Legal Frameworks – How the Act on Combating Unfair Competition Differs from Competition and Consumer Protection Law 

• Who Is Protected Under Each Legal Framework and Who May Bring Claims 
•  Typical Violations in the Industry 
•  Outcomes of the Proceedings 

3. Typology of Practices in the Funeral Industry – Case Studies 

• Discriminatory Fees Imposed by Cemetery Operators 
•  Exclusivity Agreements 

4. The Shadow Economy as a Form of Unfair Competition The UOKiK Complaint Process – How It Works in Practice 

5. The Individual Civil Litigation Process

Funeral home employees encounter people every day who are experiencing some of the most difficult moments of their lives. The death of a loved one is associated with intense emotions, stress, and often a reduced ability to make decisions or process information. In such circumstances, the way communication is handled and contact with the family is organized is of great importance.During the lecture, we will discuss what natural grief responses are and how to distinguish them from traumatic reactions. We will explain what trauma is, what its possible symptoms are, and why some people need a particularly attentive and safe approach after experiencing a loss.Participants will learn practical principles of communicating with people in crisis, discover how to avoid behaviours that may lead to re-traumatisation, and learn how to build a sense of safety and support. The lecture will provide concrete guidance that can be applied in everyday work with bereaved families, combining professionalism with empathy and understanding.

The world is changing, and so is the funeral industry. In recent years, we have witnessed a dynamic diversification of burial methods around the world – from the growing popularity of woodland cemeteries to the increasing legalization of innovative solutions such as water cremation (aquamation) and Natural Organic Reduction. Is it only a matter of time before these solutions also appear in Poland? How are social expectations regarding farewell rituals changing, and what role do ecology, technology, and tradition play in these transformations? During the lecture, Dr. Katarzyna Krzykawska-Apolinarski (Poland/USA) will present emerging burial methods, analyzing global trends and their potential impact on the future of the Polish funeral industry. It will be a story about the search for balance between closeness to nature, technological innovation, and the changing approach to death and the remembrance of the deceased.

Is it possible to create a farewell ceremony that brings people together rather than dividing them? A ceremony that shows respect for the deceased and their loved ones—regardless of religion, worldview, tradition, or life choices? On how to support families during the most challenging moments of their lives.

During the presentation, we will explain the potential consequences of leaving a deceased person’s digital footprint unmanaged and why it is important to take action in this regard. Together with a law firm, we will discuss our methods for comprehensively closing social media accounts and paid subscriptions.